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This Policy was last reviewed and updated on: 28 October 2026
Privacy Policy
Elders Real Estate Tablelands values and respects the privacy of the people we deal with. Elders Real Estate Tablelands is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
• your name, mailing or street address, email address and phone numbers
• date of birth
• identification documents, such as a driver licence, passport or Medicare card, where we need to verify your identity
• details of properties you own, are selling, are buying or are interested in
• property ownership, title and council rates information
• information about your property preferences, budget and finance status
• bank account details for the payment of deposits and sale proceeds
• records of your enquiries, inspections, open home attendance, offers and correspondence with us
• photographs and video of properties we market, which may incidentally show personal belongings
Sensitive information
We do not generally collect sensitive information. In limited circumstances you may choose to share sensitive information with us, for example health information that explains why you are selling or relocating. If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
Dealing with us anonymously
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym, for example when making a general enquiry. However, we are required by law to identify the parties to a sale, and if you choose not to provide your personal information we may not be able to act for you or otherwise provide our services.
How do we collect your personal information?
We collect your personal information directly from you when you:
• contact us by phone, email, text message or social media
• visit our Malanda or Tolga office
• request a market appraisal of your property
• sign an appointment or agency agreement with us
• attend an open home or private inspection and register your details
• make an enquiry or offer on a property, or sign a contract of sale
• enquire through our website or property portals such as realestate.com.au and Domain
• subscribe to our mailing list or property alerts
• leave us a review or take part in a survey
• apply for a position with us as an employee or contractor
• attend a Elders Real Estate Tablelands event
Collecting personal information from third parties
We may also collect your personal information from third parties or publicly available sources, including:
• property portals and online enquiry platforms
• solicitors, conveyancers, finance brokers and lenders involved in a transaction
• other members of the Elders network who refer you to us
• title searches, council records and other public registers
We collect your personal information from these third parties so that we can verify your identity, complete property transactions, and provide you with the services you have asked for.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
• provide market appraisals and advice on selling or buying property
• market and sell properties, and communicate with buyers about properties of interest
• prepare agency agreements, contracts of sale and other transaction documents
• verify your identity and meet our obligations under Queensland property laws, anti money laundering and counter terrorism financing laws, and other legal requirements
• keep records of open home attendance and inspections, for security and follow up purposes
• send you property alerts, market updates and information about our services, where you have agreed to receive them
• request feedback and reviews about our service
• improve our services and for internal administrative purposes
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
• the other party to a sale, and their solicitor, conveyancer or agent
• solicitors, conveyancers, finance brokers, lenders and valuers involved in your transaction
• building and pest inspectors, tradespeople and contractors engaged for a property
• property portals, advertising and photography providers who help us market properties
• Elders Limited and other members of the Elders network, for administration, reporting and referrals
• our IT, software, CRM, trust accounting and cloud storage providers
• review platforms, such as RateMyAgent, where you have agreed to provide a review
• our professional advisers, auditors and insurers
• government agencies, regulators, courts and law enforcement, where required or authorised by law
Transfer of personal information overseas
Some of the software, cloud storage and email providers we use may store data on servers located outside Australia, such as in the United States and other countries where those providers operate.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
• you have given us your consent to disclose personal information to that third party; or
• we reasonably believe that the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs, and that the law or binding scheme can be enforced; or
• the disclosure is required or authorised by an Australian law or court or tribunal order.
How do we protect your personal information?
Elders Real Estate Tablelands will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
• securing our Malanda and Tolga offices and storing paper files in locked cabinets
• restricting access to personal information to staff who need it to provide our services to you
• using password protected systems, antivirus software and firewalls
• only keeping copies of identification documents where we are required to
• securely destroying paper records and deleting electronic records once they are no longer needed
• training our staff in their privacy obligations
Online activity
Cookies
Our website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. Cookies recognise when your device has visited our website before, so we can distinguish you from other users and improve your experience.
We do not use cookies to identify you. If you do not wish to use cookies, you can change the settings on your internet browser so it will not automatically download them. However, if you remove or block cookies, your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses analytics services, such as Google Analytics, to help us understand visitor traffic so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances we may connect it to you.
Social media
We use social media platforms such as Facebook and Instagram to market properties and our services. If you contact us or interact with our posts through these platforms, the platform’s own privacy policy also applies.
Direct marketing
We may send you property alerts, market updates, newsletters and information about our services or events that we consider may be of interest to you, if you have requested or consented to receive them. These may be sent by mail, SMS or email, in accordance with applicable marketing laws such as the Spam Act 2003 (Cth). If you indicate a preferred method of communication, we will use that method whenever practical.
You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication, or by contacting us using the details in the “How to contact us” section below.
We may also use your personal information, or disclose it to advertising providers, for targeted or retargeted online advertising, including through third party websites and social media.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Elders Real Estate Tablelands will take reasonable steps to keep your personal information accurate, complete and up to date.
If you wish to access or correct the personal information we hold about you, please contact us using the details below. We will usually respond within 30 days. Our process is:
1. Contact our Privacy Officer by email, phone, post or in person at either office, telling us what information you would like to access or correct.
2. We will verify your identity before releasing or changing any information.
3. We will provide access to the information or make the correction, usually within 30 days.
4. If we refuse your request, we will tell you why in writing and explain how you can make a complaint.
We do not charge for making a request. We may charge a reasonable fee to cover the cost of providing access, and we will tell you about any fee before we proceed. In some cases we may be unable to give you access, for example where it would unreasonably affect the privacy of another person or where the law allows us to refuse.
Links to third party sites
Elders Real Estate Tablelands website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Elders Real Estate Tablelands handles, processes or manages your personal information, please contact Michelle Raso. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 30 days for Elders Real Estate Tablelands to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Elders Real Estate Tablelands’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email
tablelands@eldersrealestate.com.au
Contact number
0428 116 136
Post
Attention: Elders Real Estate Tablelands – Michelle Raso
Address: PO Box 1489 TOLGA QLD 4882
JAMPS Realty Pty Ltd t/as Elders Real Estate Tablelands
ABN: 29 169 016 942
